UK-Liverpool: Customer survey services.

Section I: Contracting Authority

I.1) Name, Addresses and Contact Point(s):
Plus Dane Housing Limited
13-15 Rodney Street, Liverpool, L1 9EF, United Kingdom
Tel. +44 1517064636, Email: liam.bedson@plusdane.co.uk
Main Address: www.plusdane.co.uk
NUTS Code: UKD

I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No

I.4)Type of the contracting authority:
Body governed by public law

I.5) Main activity:
Housing and community amenities

Section II: Object Of The Contract

II.1) Scope of the procurement

II.1.1) Title: Customer Research Partner
Reference number: PDT-18-030

II.1.2) Main CPV code:
79342310 - Customer survey services.


II.1.3) Type of contract: SERVICES

II.1.4) Short description: Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research.

We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery.

Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use.

II.1.6) Information about lots
This contract is divided into lots: No

II.1.7) Total value of the procurement (excluding VAT)
Value: 400,000

Currency:GBP

II.2) Description

II.2.2) Additional CPV code(s):
Not Provided

II.2.3) Place of performance
Nuts code:
UKD - NORTH WEST (ENGLAND)

Main site or place of performance:
NORTH WEST (ENGLAND)


II.2.4) Description of the procurement: Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research.

We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery.

Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use. The successful research company will enter into a partnership with Plus Dane to deliver three individual elements of our customer satisfaction information.

II.2.5) Award criteria:
Not Provided

II.2.11) Information about options
Options: No


II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No


II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/737M5692F6


Section IV: Procedure

IV.1) Description

IV.1.1)Type of procedure: Restricted


IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No
A dynamic purchasing system was set up: No

IV.1.6) Information about electronic auction
An electronic auction has been used: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2019/S 74-175674



IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

Contract No: Not Provided
Lot Number: Not Provided
Title: Not Provided

A contract/lot is awarded: Yes


V.2) Award of contract

V.2.1) Date of conclusion of the contract: 28/08/2019

V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 4 (SME - as defined in Commission Recommendation 2003/361/EC)
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: No

Contractor (No.1)
MEL Research Ltd
2nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham, B7 4AZ, United Kingdom
Tel. +44 1213331968
NUTS Code: UKG31
The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: Not Provided
Total value of the contract/lot: 400,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No

Section VI: Complementary information

VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=429584555

VI.4) Procedures for review

VI.4.1) Review body
High Court of England and Wales
Royal Courts of Justice, Strand, London, WC2A 2LL, United Kingdom
Tel. +44 1513578747

VI.4.2) Body responsible for mediation procedures
High Court of England and Wales
Royal Courts of Justice, London, WC2A 2LL, United Kingdom
Tel. +44 1517084636

VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Plus Dane will observe a standstill period following the award of the Contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations.

VI.4.4) Service from which information about the review procedure may be obtained
NA
NA, United Kingdom
Tel. +44 1517084636

VI.5) Date of dispatch of this notice: 11/09/2019