Competitive Contract Notice

1. Title: GB-Merseyside and Cheshire: Digital Inclusion Training and Support for Customers and Colleagues
2. Awarding Authority:
Plus Dane Housing Ltd.
Atlantic Pavilion, Salthouse Quay, Royal Albert Dock, Liverpool, L3 4AE, United Kingdom
Tel. 0800 169 2988, Email: catherine.bacon@plusdane.co.uk, URL: https://www.plusdane.co.uk/
Contact: Catherine Bacon, Attn: Catherine Bacon
3. Contract Type: Services
Sub Type: Education and vocational education services.

4. Description: Education and training services. As part of our Digital Strategy, we wish to break down the barriers to accessing digital services whether this is through access to devices or through training to improve skills and confidence.
As such we’re looking for a partner that is able to deliver:
•Training to customers via in person group sessions on the basics of digital usage such as social media, emails, online services and use of Plus Dane Digital Services
•Training to customers via individual / appointed sessions on the basics of digital usage such as social media, emails, online services and use of Plus Dane Digital Services
•Training to colleagues via in person group sessions on the basics of digital usage such as social media, emails, online services
•Assistance for customers with additional requirements in completing transactions (forms, etc), setting up accounts, etc. either remote or in person (but 1-2-1).
•Provide devices to customers including handling, setup and dispatch ideally using our decommissioned equipment (we replace 20% of our laptops every year)
•Referral management and reporting to understand impact and level of success.
5. CPV Codes:
80000000 - Education and training services.

6. NUTS Codes :
UK - UNITED KINGDOM

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category I: 50K to 100K
Currency: GBP
10. Deadline for Expression of Interest: 18/11/2024 12:00:00
11. Address to which they must be sent:
Plus Dane Housing, Atlantic Pavilion, Salthouse Quay, Royal Albert Dock

12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://plusdane.delta-esourcing.com/tenders/UK-GB-Merseyside-and-Cheshire:-Digital-Inclusion-Training-and-Support-for-Customers-and-Colleagues/YHR535A44Z

To respond to this opportunity, please click here:
https://plusdane.delta-esourcing.com/respond/YHR535A44Z
TKR-20241025-PRO-28288116
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 20/01/2025
Period of Work End date: 19/01/2027
Is this a Framework Agreement?: no