Plus Dane Housing Limited: Customer Research Partner

UK-Liverpool: Customer survey services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Plus Dane Housing Limited
       13-15 Rodney Street, Liverpool, L1 9EF, United Kingdom
       Tel. +44 1517064636, Email: liam.bedson@plusdane.co.uk
       Main Address: www.plusdane.co.uk
       NUTS Code: UKD

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Housing and community amenities

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Customer Research Partner            
      Reference number: PDT-18-030

      II.1.2) Main CPV code:
         79342310 - Customer survey services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research.

We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery.

Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use.

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 400,000
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
      Not Provided

      II.2.3) Place of performance
      Nuts code:
      UKD - NORTH WEST (ENGLAND)
   
      Main site or place of performance:
      NORTH WEST (ENGLAND)
             

      II.2.4) Description of the procurement: Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research.

We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery.

Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use. The successful research company will enter into a partnership with Plus Dane to deliver three individual elements of our customer satisfaction information.

      II.2.5) Award criteria:
       Not Provided

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/737M5692F6


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Restricted


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      A dynamic purchasing system was set up: No

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2019/S 74-175674
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 28/08/2019

      V.2.2) Information about tenders
         Number of tenders received: 5
         Number of tenders received from SMEs: 4 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 5

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             MEL Research Ltd
             2nd Floor, 1 Ashted Lock, Birmingham Science Park Aston, Birmingham, B7 4AZ, United Kingdom
             Tel. +44 1213331968
             NUTS Code: UKG31
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: Not Provided          
         Total value of the contract/lot: 400,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=429584555

   VI.4) Procedures for review

      VI.4.1) Review body
          High Court of England and Wales
          Royal Courts of Justice, Strand, London, WC2A 2LL, United Kingdom
          Tel. +44 1513578747

      VI.4.2) Body responsible for mediation procedures
          High Court of England and Wales
          Royal Courts of Justice, London, WC2A 2LL, United Kingdom
          Tel. +44 1517084636

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Plus Dane will observe a standstill period following the award of the Contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations.

      VI.4.4) Service from which information about the review procedure may be obtained
          NA
          NA, United Kingdom
          Tel. +44 1517084636

   VI.5) Date of dispatch of this notice: 11/09/2019