Plus Dane Housing Limited: Provision of Customer Research Partner

UK-Liverpool: Customer survey services.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Plus Dane Housing Limited
       Atlantic Pavilion, Salthouse Quay, Royal Albert Dock, Liverpool, L3 4AE, United Kingdom
       Tel. +44 7393142744, Email: daniel.walls@plusdane.co.uk
       Contact: Daniel Walls
       Main Address: https://www.plusdane.co.uk/
       NUTS Code: UKD

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Housing and community amenities

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Provision of Customer Research Partner            
      Reference number: PDT-25-11

      II.1.2) Main CPV code:
         79342310 - Customer survey services.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: Plus Dane Housing are procuring a customer research service split into two lots as follows:
Lot 1 - Customer Research Partner, delivering customer perception surveys
Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback
Suppliers are invited to tender for either or both lots

      II.1.6) Information about lots
         This contract is divided into lots: Yes
               
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 220,000
                  
         Currency:GBP            

   II.2) Description (lot no. 1)
   

      II.2.1) Title:Customer Research (Perception Surveys)   
      Lot No:1

      II.2.2) Additional CPV code(s):
            79342310 - Customer survey services.
            79300000 - Market and economic research; polling and statistics.


      II.2.3) Place of performance
      Nuts code:
      UKD - NORTH WEST (ENGLAND)
   
      Main site or place of performance:
      NORTH WEST (ENGLAND)
             

      II.2.4) Description of the procurement: Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing

      II.2.5) Award criteria:
      Quality criterion - Name: Quality / Weighting: 60%
                  
      Cost criterion - Name: Cost / Weighting: 40%
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ

Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

   II.2) Description (lot no. 2)
   

      II.2.1) Title:Transaction Satisfaction Survey Platform   
      Lot No:2

      II.2.2) Additional CPV code(s):
            79342310 - Customer survey services.
            79300000 - Market and economic research; polling and statistics.


      II.2.3) Place of performance
      Nuts code:
      UKD - NORTH WEST (ENGLAND)
   
      Main site or place of performance:
      NORTH WEST (ENGLAND)
             

      II.2.4) Description of the procurement: Service of a platform to allow for ad-hoc transactional surveys to measure customer experience

      II.2.5) Award criteria:
      Quality criterion - Name: Quality / Weighting: 60%
                  
      Cost criterion - Name: Cost / Weighting: 40%
            

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ

Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2025/S 000-004184
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: Not Provided    
   Lot Number: 1    
   Title: Customer Research (Perception Surveys)

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 12/05/2025

      V.2.2) Information about tenders
         Number of tenders received: 5
         Number of tenders received from SMEs: Not Provided          
         Number of tenders received from tenderers from other EU Member States: Not Provided          
         Number of tenders received from tenderers from non-EU Member States: Not Provided          
         Number of tenders received by electronic means: Not Provided

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Acuity Research & Practice Ltd, 03503391
             35 Mount Pleasant, Bishops Tawton, Barnstaple, Devon, EX32 0AQ, United Kingdom
             NUTS Code: UKD
            The contractor is an SME: Yes

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 130,000          
         Total value of the contract/lot: 130,000
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         

Award Of Contract (No.2)

   Contract No: Not Provided    
   Lot Number: 2    
   Title: Transactional Satisfaction Survey Platform

   A contract/lot is awarded: No

   V.1) Information on non-award
      The contract/lot is not awarded
         No tenders or requests to participate were received or all were rejected      

Section VI: Complementary information

   VI.3) Additional information: To view this notice, please click here:
https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=950426472
   VI.4) Procedures for review

      VI.4.1) Review body
          High Court England and Wales
          London, United Kingdom

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided

   VI.5) Date of dispatch of this notice: 16/05/2025