UK-Liverpool: Customer survey services.

Section I: Contracting Authority

I.1) Name, Addresses and Contact Point(s):
Plus Dane Housing Limited
Atlantic Pavilion, Salthouse Quay, Royal Albert Dock, Liverpool, L3 4AE, United Kingdom
Tel. +44 7393142744, Email: daniel.walls@plusdane.co.uk
Contact: Daniel Walls
Main Address: https://www.plusdane.co.uk/
NUTS Code: UKD

I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No

I.4)Type of the contracting authority:
Body governed by public law

I.5) Main activity:
Housing and community amenities

Section II: Object Of The Contract

II.1) Scope of the procurement

II.1.1) Title: Provision of Customer Research Partner
Reference number: PDT-25-11

II.1.2) Main CPV code:
79342310 - Customer survey services.


II.1.3) Type of contract: SERVICES

II.1.4) Short description: Plus Dane Housing are procuring a customer research service split into two lots as follows:
Lot 1 - Customer Research Partner, delivering customer perception surveys
Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback
Suppliers are invited to tender for either or both lots

II.1.6) Information about lots
This contract is divided into lots: Yes

II.1.7) Total value of the procurement (excluding VAT)
Value: 220,000

Currency:GBP

II.2) Description (lot no. 1)


II.2.1) Title:Customer Research (Perception Surveys)
Lot No:1

II.2.2) Additional CPV code(s):
79342310 - Customer survey services.
79300000 - Market and economic research; polling and statistics.


II.2.3) Place of performance
Nuts code:
UKD - NORTH WEST (ENGLAND)

Main site or place of performance:
NORTH WEST (ENGLAND)


II.2.4) Description of the procurement: Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing

II.2.5) Award criteria:
Quality criterion - Name: Quality / Weighting: 60%

Cost criterion - Name: Cost / Weighting: 40%


II.2.11) Information about options
Options: No


II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No


II.2.14) Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ

Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

II.2) Description (lot no. 2)


II.2.1) Title:Transaction Satisfaction Survey Platform
Lot No:2

II.2.2) Additional CPV code(s):
79342310 - Customer survey services.
79300000 - Market and economic research; polling and statistics.


II.2.3) Place of performance
Nuts code:
UKD - NORTH WEST (ENGLAND)

Main site or place of performance:
NORTH WEST (ENGLAND)


II.2.4) Description of the procurement: Service of a platform to allow for ad-hoc transactional surveys to measure customer experience

II.2.5) Award criteria:
Quality criterion - Name: Quality / Weighting: 60%

Cost criterion - Name: Cost / Weighting: 40%


II.2.11) Information about options
Options: No


II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No


II.2.14) Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ

Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months


Section IV: Procedure

IV.1) Description

IV.1.1)Type of procedure: Open


IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No


IV.1.6) Information about electronic auction
An electronic auction has been used: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2025/S 000-004184



IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

Contract No: Not Provided
Lot Number: 1
Title: Customer Research (Perception Surveys)

A contract/lot is awarded: Yes


V.2) Award of contract

V.2.1) Date of conclusion of the contract: 12/05/2025

V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: Not Provided
Number of tenders received from tenderers from other EU Member States: Not Provided
Number of tenders received from tenderers from non-EU Member States: Not Provided
Number of tenders received by electronic means: Not Provided

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: No

Contractor (No.1)
Acuity Research & Practice Ltd, 03503391
35 Mount Pleasant, Bishops Tawton, Barnstaple, Devon, EX32 0AQ, United Kingdom
NUTS Code: UKD
The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 130,000
Total value of the contract/lot: 130,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No


Award Of Contract (No.2)

Contract No: Not Provided
Lot Number: 2
Title: Transactional Satisfaction Survey Platform

A contract/lot is awarded: No

V.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected

Section VI: Complementary information

VI.3) Additional information: To view this notice, please click here:
https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=950426472
VI.4) Procedures for review

VI.4.1) Review body
High Court England and Wales
London, United Kingdom

VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided

VI.4.4) Service from which information about the review procedure may be obtained
Not Provided

VI.5) Date of dispatch of this notice: 16/05/2025